GENERAL RENTAL CONDITIONS
- DEFINITIONS
- **The Company:**
ARTEAGA Y ROSELLO PITIUSAS, CB, hereinafter referred to as "the company".
- **Deposit:**
The amount the renter pays in cash or that will be charged to their credit card to cover additional rental expenses. If the deposit is paid in cash, it will be refunded after a vehicle inspection at the end of the contract.
- ESSENTIAL REQUIREMENTS
2.1. MINIMUM AGE AND EXPERIENCE
- 23 years old and 2 years of experience are required for renting scooters.
- 21 years old for bicycles.
2.2. MANDATORY
- Valid passport/ID and driving license at the time of vehicle collection.
- Driving permit valid for driving in Spain:
- Permits from European Union countries.
- Permits from European Economic Area countries (Iceland, Liechtenstein, Norway).
- National permits written in Spanish or accompanied by an official translation.
- International driving permits.
- PAYMENT METHODS
3.1. FOR ONLINE BOOKINGS
- Payment is accepted via STRIPE.
3.2. AT THE OFFICE
- Payment can be made in cash (in euros) or by VISA/MASTERCARD.
3.3. GUARANTEE
- A credit card in the driver’s name is required.
- A hold will be placed on the card for the security deposit, which will be canceled once the vehicle is returned under the agreed conditions.
- BOOKING INFORMATION
4.1. ONLINE BOOKINGS**
- Bookings made through the website are deemed to be made in good faith.
- If fraudulent practices are detected, the booking(s) will be canceled without compensation.
- Discounts apply only to the vehicle rental and not to extras.
- The booked amount is final and will not be modified.
4.2. BOOKING CANCELLATIONS
- Scooters:
- Basic rate (non-refundable):
This is the lowest price. It is non-refundable from the moment payment is completed, regardless of the reason for cancellation.
- Flexible rate (+20%):
A full refund is available when cancellation is requested in writing at least 48 hours before the scheduled pickup time. Cancellations made less than 48 hours before pickup are non-refundable.
The selected rate is stated in the order confirmation.
- Bicycles and electric bicycles:
Cancellation is free when requested in writing at least 48 hours before the scheduled pickup time.
For cancellations requested less than 48 hours before pickup, a €20 cancellation fee will be deducted from the amount paid. If the amount paid is less than €20, no refund will be issued.
No-shows and cancellations made after the scheduled pickup time are non-refundable.
- IMPORTANT:
Cancellation must be requested in writing at info@speedrentibiza.com.
If the customer ends the rental before the agreed return time, the unused rental period will not be refunded.
4.3. BOOKING MODIFICATIONS
- Any modification incurs a management fee of €10.
- If the rental price increases due to a modification, the customer must pay the difference plus the management fee.
- Modification requests must be submitted in writing to `info@speedrentibiza.com`.
4.4. CUSTOMER ERRORS WHEN MAKING A BOOKING
- The company is not responsible for refunding any amount if incorrect data (e.g., pickup/drop-off locations, dates, extras) is entered.
- The customer may cancel the booking as provided in section 4.2.
- RENTAL CONTRACT CLAUSES
5.1. PREAMBLE
- The General Rental Conditions apply to the person signing the contract and providing the credit card deposit or cash.
- All persons listed in the contract are jointly and severally liable.
- If the booking is made by someone other than the main driver, that person must be listed as an additional driver.
5.2. VEHICLE
- The renter receives the vehicle in perfect working condition with all necessary documents, tires, tools, and accessories.
- The renter is responsible for any damage, theft, or loss not noted in the inspection.
- The renter agrees to:
- Maintain the vehicle in good condition without fraudulent alterations.
- Comply with all traffic regulations and laws.
- Not allow unauthorized persons to drive.
Only persons expressly authorised in the rental agreement and holding a valid driving licence for the rented vehicle may drive the vehicle.
If the vehicle is driven by an unauthorised person, or by a person without a valid licence, any coverage, additional insurance, liability reduction or protection contracted will be void, and the customer will be responsible for all damage, costs, fines and losses caused.
- Not drive off the island of Ibiza (or to Formentera) without prior written authorization.
It is expressly forbidden to take, transport, ferry or use the vehicle outside the island of Ibiza, especially in Formentera, unless previously, expressly and in writing authorised by Speed Rent Ibiza.
The customer acknowledges that the entry, circulation and parking of vehicles in Formentera may be subject to administrative authorisation, quotas, fees, number plate controls and penalties. Speed Rent Ibiza does not authorise the vehicle to be taken to Formentera without written permission.
Any breach of this condition will void any coverage, additional insurance, liability reduction or protection contracted, and the customer will be responsible for all damage, fines, towing, transport, administrative costs, loss of use of the vehicle and any other loss caused.
- Not drive under impairment due to alcohol, drugs, fatigue, or illness.
- Avoid unsuitable roads.
- Possess the appropriate driving permit.
- Secure the vehicle properly.
- Avoid negligence that might void insurance coverage.
- Failure to comply may result in the renter assuming all damage costs.
- In cases of gross negligence, the company reserves the right to terminate the contract and seize the vehicle.
5.3. INSURANCE AND PROTECTIONS
- Refer to the General Insurance Conditions.
5.4. ACCIDENTS
- The renter must immediately inform the company of any accident and cooperate with the insurer.
- In the event of an accident:
- Do not admit or assume responsibility.
- Obtain complete details of the other party and complete the amicable accident report (an extra charge of €80 applies if not completed).
- Notify the authorities immediately and bring the damaged vehicle to the office within 4 hours for the report.
- Do not leave the vehicle until the arrival of the authorities or a company representative.
- For major damage (exceeding 3 cm), provide photos and evidence as needed.
- Failure to comply means the renter will be responsible for all damages regardless of insurance coverage.
- The company is not obliged to replace the vehicle in case of accident or theft.
In the event of an accident, fall, damage, theft, loss of keys, police intervention or any incident related to the vehicle, the customer must immediately notify Speed Rent Ibiza and follow its instructions.
The customer may not abandon, repair, move or arrange the repair of the vehicle on their own without prior authorisation from Speed Rent Ibiza.
If the customer fails to report the incident, abandons the vehicle, tampers with it or acts without authorisation, the customer may be held responsible for all damage, costs, fines, towing, transport, loss of use and losses caused.
5.5. VEHICLE RETURN
- The vehicle must be returned at the agreed location, date, and time, in the same condition as received, with all documents, tires, tools, keys, and accessories.
- Any deviation may incur extra charges.
- A 30-minute grace period is allowed; beyond that, extra day charges plus a 25% penalty apply.
- The final rental amount will be calculated upon return, including penalties.
- No refund is provided for early return.
5.6. MINIMUM RENTAL PERIOD
- From 09:00 to 19:30 on the same day.
5.7. RENTAL CONTRACT EXTENSION
- To extend the rental period, follow these steps:
- Visit the office at least 24 hours before the initial end of the contract.
- Have the vehicle inspected with a company agent.
- Pay the new rental fee and any additional charges.
- Sign a new contract or an addendum.
- Failure to comply will result in extra day charges plus a 25% penalty.
- The company reserves the right to deny an extension for operational reasons.
- Extensions will not be granted by phone or email.
5.8. FUEL POLICY (FULL/FULL)
- The vehicle is delivered with a set amount of fuel and must be returned with the same level.
- Any shortfall will be charged plus €15 for refueling.
- The renter is responsible for using the correct fuel type; any damage due to incorrect fuel is at the renter’s expense.
5.9. FINES AND TRAFFIC VIOLATIONS
- A management fee of €45 is charged per fine (excluding the fine amount).
- The renter is responsible for all incurred costs (towing, impound fees, penalties, lost profits).
5.10. EXTRA CHARGES
- The renter authorizes the company to charge the provided credit card for any expenses derived from the contract, with the receipt sent afterward.
5.11. ADDITIONAL SERVICES AND EXTRAS
- The renter may also contract additional services such as:
- Out-of-office pick-up or drop-off.
- Two helmets are included with scooter rentals.
- Additional driver.
- *(Refer to the Price List for additional charges.)*
- **ROADSIDE ASSISTANCE:**
Will be charged in case of renter error, negligence, misuse, loss of keys, breakage, water damage, abandonment, or fuel shortage. Any rescue in unsuitable or unpaved areas is at the renter’s cost (except for company-related breakdowns).
5.12. VEHICLE IDENTIFICATION
- The renter must keep the company’s identification stickers and keychain on the vehicle.
- Removal of these items incurs a restitution surcharge of €25.
5.13. PERSONAL BELONGINGS
- The renter must remove personal effects at the end of the rental.
- The company is not responsible for forgotten items. If found, shipping will be at the renter’s expense.
5.14. PRICES AND RATES
- Contract prices follow the current general tariff, available for public viewing at the company’s premises.
- All prices are expressed in euros.
5.15. JOINT AND SEVERAL LIABILITY
- All renters and any additional drivers are jointly and severally liable for the contract obligations.
5.16. DEPOSIT RETURN
- The deposit is returned after a vehicle inspection.
- In case of damage due to misuse, a detailed note will indicate the amount to be deducted from the deposit.
- If immediate assessment is not possible, the company has 30 days to refund the remaining amount after repairs.
5.17. NO SHOW” BOOKINGS
- Failure to appear at the agreed time/place will be considered unilateral cancellation.
- A penalty of 100% of the rental amount will be applied, and the company may use the reserved vehicle without compensation.
5.18. JURISDICTION
- Rental contracts are governed by applicable Spanish law.
- The parties submit to the Transport Arbitration Boards, Courts, and Tribunals of Ibiza, except in Consumer cases where other jurisdictions apply.
5.19. INFORMATION ON PERSONAL DATA PROTECTION AND PROCESSING
- See the designated web address.
5.20. TRACKING DEVICES
- To protect the vehicle and prevent crimes, the company may use electronic tracking devices.
- This information is used during and after the rental solely for contract execution and control.
- By accepting these conditions, the renter gives explicit consent to such tracking.
5.21. ELECTRIC VEHICLES
- It is the renter’s responsibility to keep an adequate battery charge at all times.
- In case of assistance due to battery discharge, the renter will cover all costs (towing, operator travel, etc.).
- Replacement, if available, is conducted at the office; deliveries outside incur an extra charge of €100.
- ADDITIONAL PROVISION
- The renter is responsible for reading the contract carefully.
- Any doubt or disagreement must be expressed before acceptance/signing.
- Failure to comply with any clause makes the renter fully liable for any damage caused to the company or third parties.
GENERAL INSURANCE CONDITIONS
- TYPES OF INSURANCE
- The company includes basic third-party insurance in the rental price.
- This insurance covers damage caused to other vehicles, persons, or property, excluding damage to the rented vehicle itself. Basic insurance does not cover damage to the rented vehicle itself and does not remove the customer’s liability.
The rental includes basic third-party insurance, depending on the rented vehicle and the applicable policy conditions.
Basic third-party insurance does not cover damage to the rented vehicle itself and does not remove the customer’s liability for damage, loss, theft, negligence, misuse, breach of contract, fines, accessories or any other cost arising from the rental.
Coverage Plus, if offered and expressly contracted, is an optional add-on available only for scooters. It reduces the customer’s maximum liability for accidental damage to the rented vehicle, provided the vehicle is used correctly and in accordance with the rental agreement.
For 125cc scooters, the maximum liability with Coverage Plus is €300. For 300cc scooters, the maximum liability with Coverage Plus is €500.
Coverage Plus is not fully comprehensive insurance and does not cover every situation. It does not cover theft, loss or damage of keys, loss or damage of helmets, fines, penalties, negligence, alcohol or drugs, off-road riding, misuse, leaving Ibiza, transport to Formentera, use by an unauthorised person, abandonment of the vehicle or breach of contract.
In any of these cases, the customer will be responsible for all damage, costs, fines and losses caused, even if Coverage Plus has been contracted.
- GENERAL RATES DEPOSITS
- Scooter deposit: €150 for 125cc scooters and €300 for 300cc scooters.
- E-bike deposit: €250.
- Bike deposit: €150.
The deposit is a guarantee and does not constitute a maximum liability limit. If the damage, losses, fines, costs or losses arising from the rental exceed the amount of the deposit, the customer must pay the difference.
The full or partial return of the deposit will be made after checking the vehicle, its accessories and compliance with the rental conditions.
CHARGES
- Wrong fuel: €200